Creditor Calling to place of work unannounced

I noticed a couple of items that were incorrect & e-mailed these to the provider. I asked for the bill to be amended to reflect the correct balance. The person I was dealing with the whole way through the build would not give me a call to discuss the items. There was one item within the build that was charged for twice, despite it being already included in a batch of items. The hardware shop disputed this, so I found a what's app message to the person the shop that supported the fact I was over charged. So I basically told them in my e-mail that once that was deducted, I would pay the final €1700 straight away.
It's not fully clear what happened given the inormation supplied but if the hardware shop disputed then there must have been engagement. The OP then sent an ultimatum.
 
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