"Couple win order in dispute with lender on mortgages"

Brendan Burgess

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The Irish Times [broken link removed]today

Couple switched from a fixed rate to a variable rate with PTSB and lost their right to a tracker
Claimed to the Ombudsman that they had not been warned of implications
Ombudsman rejected their claim
Subsequently, it came to light that PTSB had a recording of a telephone conversation with the claimant which they had not submitted to the Ombudsman.
Judge quashed the Ombudsman's ruling and told him to hear the case again in the light of the new evidence.

Judge found that PTSB had failed to act in good faith.
PTSB denied that it had an obligation to act in good faith.
 
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