A friend started with a new employer earlier this year. They have had the usual er and ee pension deductions each payroll.
However, they have received no communication whatsoever in relation to the pension from the pension company. Their HR says theres an issue at pension company that they are investigating/resolving. Not sure what the issue is.
My friend has been chasing this for months and has gotten nowhere. Theyve been told by their HR that their deductions will be backdated to when they commenced employment, which is reassuring but not ideal and possibly not sufficient as they may have missed out on time in the market.
They phoned the pension provider a while back and received confirmation that provider had no record of her having a pension with them.
My friend is frustrated that they have not been able to access their pension fund online to see its value, what its invested in and to make an additional avc.
Anyone any thoughts? Is this an issue for the ombudsman?
However, they have received no communication whatsoever in relation to the pension from the pension company. Their HR says theres an issue at pension company that they are investigating/resolving. Not sure what the issue is.
My friend has been chasing this for months and has gotten nowhere. Theyve been told by their HR that their deductions will be backdated to when they commenced employment, which is reassuring but not ideal and possibly not sufficient as they may have missed out on time in the market.
They phoned the pension provider a while back and received confirmation that provider had no record of her having a pension with them.
My friend is frustrated that they have not been able to access their pension fund online to see its value, what its invested in and to make an additional avc.
Anyone any thoughts? Is this an issue for the ombudsman?