Consumers refer only 2% of complaints to the FSO

Interesting statistics in this report from the Central Bank.

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So, of the cases not still in the process of resolution, it appears that:
73% were resolved satisfactorily (32% +23% +18%)
while only
7% were not resolved satisfactorily (5% +2%)

It's quite surprising that only 2% actually go to the FSO.

Brendan