My wife brought my daughter to a consultant recently for a check up that she needs every couple of years. Previously I was with Laya but in the last year switched to VHI. When my wife went there, she was asked if she was still with Laya and said no and gave her VHI details. The receptionist said there would probably be a charge but to go ahead and she will confirm after the visit. When she came out, the receptionist said there would be a charge of €150 which my wife didn't question as she assumed the VHI didn't cover the whole amount. I wasn't sure when I heard but took it at face value as assumed the receptionist rang the VHI.
Yesterday I received a claims statement that the consultant accepted a payment of €228 from the VHI in full settlement of the procedure. This despite us having handed over €150 in cash. I rang the consultants office they said there was a mistake and that claim to the VHI should only have been made for the difference between 150 and 235 (the cost of the procedure) and that they will fix it. I pointed out that this wasn't the mistake. The mistake was that you charged us for a procedure that was fully covered under our insurance. We shouldn't of had to pay anything so you should have claimed the full amount from the VHI, not the 85 difference. I was quickly told someone will have to ring me back. Still waiting...
Just wondering if anyone heard of this before and the best way to tackle this? Keep at the consultant or tell the VHI and let them deal with it?
Yesterday I received a claims statement that the consultant accepted a payment of €228 from the VHI in full settlement of the procedure. This despite us having handed over €150 in cash. I rang the consultants office they said there was a mistake and that claim to the VHI should only have been made for the difference between 150 and 235 (the cost of the procedure) and that they will fix it. I pointed out that this wasn't the mistake. The mistake was that you charged us for a procedure that was fully covered under our insurance. We shouldn't of had to pay anything so you should have claimed the full amount from the VHI, not the 85 difference. I was quickly told someone will have to ring me back. Still waiting...
Just wondering if anyone heard of this before and the best way to tackle this? Keep at the consultant or tell the VHI and let them deal with it?