My wife brought my daughter to a consultant recently for a check up that she needs every couple of years.
contact the VHI special investigations unit
If it were me I would not contact the special investigations unit until the consultant's office get back to you, follow it up with them if they don't. If you don't get a satisfactory reply then forewarn them that you will be contacting VHI. It could prove awkward if you have to deal with them every couple of years if you don't give them the opportunity to correct the problem first. If you have an e-mail address for them it might be a good idea to write and request a reply rather than just relying on phone calls.
If it were me I would also consider if it is possible to move to another consultant, that is if you get one with a good bedside manner and equally qualified. These two qualities are very important when its children you are dealing it. You don't want this type of unnecessary hassle on a regular basis.
Maybe someone in the VHI made a mistake by paying the full amount instead of a partial payment?
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