Did you get an email confirmation when you booked?
Did you get an email confirmation when you booked?
Recently I booked bed and breakfast in a top class hotel. Was pretty certain that when booking I was told the rate included breakfast. However when paying I was told the rate was for bed only. I was rather upset as I have been booking B and Bs for manyyears. When I asked could I speak to the Manager I was told he was at a meeting. My wife arrived on the scene and she succeeded in getting the young lady agree that we would not be charged for breaking. Just wondering was this an isolated incident?
Trojan's post is a legitimate one and there is no need to be asking what the receptionist said or what the confirming email stated. After all it is the hospitality industry we are talking about here. Hoteliers, cop yourselves on before we go elsewhere.
Good post Trojan!
What are you babbling on about?! Hotels offer room only and bnb, generally with different prices. It's absolutely the first question I'd ask....."what is on your confirmation email"
1. Hotels offer bed and breakfast. Some hotels do not offer the breakfast or at an additional price. Many book hotels at a whim (at least I do when there is a good enough deal around) and often the booker does not remember the entire booking conversation. Hotels that do not offer breakfast are the exception though.What are you babbling on about?! Hotels offer room only and bnb, generally with different prices. It's absolutely the first question I'd ask....."what is on your confirmation email"
You ring a hotel and when asked if you want breakfast . . . you answer "Of course, I want the bloody breakfast."
I even bring a copy of the relevant emails if there are a few "additional enquiries" made.BTW when travelling abroad on a package I always bring the confirmation plus the original advert with me just to avoid any doubt as to whats included. Sometimes there is doubt about the swimming pool or sports facilities.
Recently I booked bed and breakfast in a top class hotel. Was pretty certain that when booking I was told the rate included breakfast. However when paying I was told the rate was for bed only. I was rather upset as I have been booking B and Bs for manyyears. When I asked could I speak to the Manager I was told he was at a meeting. My wife arrived on the scene and she succeeded in getting the young lady agree that we would not be charged for breaking. Just wondering was this an isolated incident?
Thanks for all the comments. I will be more careful in future but in over 40 years booking hotels in Killarney over the phone I never had a problem
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