We have NTL broadband and phone. Only comment was that we had shocking dire customer service from them. Total catalogue of errors from them over many months. All seems to have calmed down now and broadband and phone working ok. Phone is dead cheap & I wouldn't say I have any reason to switch. Only problem is that when the broadband goes down, which it sometimes does, your phone is then out of action too. But that would be the same for any company offering phone over a broadband line. And in fairness, on that side of things (i.e. technical support) I've found NTL to be very helpful and usually get it up and running again quickly.