Miseméféin
Registered User
- Messages
- 17
So I've looked closer at the last 5 or 6 bills and it seems there are mistakes in all of them. They go both ways in terms of who benefits on first glance so they may have been trying to balance out previous mistakes.
They estimate it, the same way they do estimated bills. So they work out your normal daily usage from past readings and multiply it the by number of days on the old tariff in that billing period etc. If you had only recently switched to them when the rates changed they can use the annual kwh usage figure you'd have provided when signing up to estimate it, or if that isn't provided use the national average annual usage figures to give a (very rough) figure.I've got different rates for different dateson the one bill and even the standing charges. No idea how they allocate which units to which rate when the rates change.
You'd need to have taken a meter reading on the day the rates changed and compare this with you bill. Or submit it to them and they'll use that reading instead of an estimate.How would you argue they had applied the wrong units to the higher charge
What mistakes have you found? I doubt your meter is read every time rather ever other bill is estimated which can mean regular corrections. Your bill should state if it was based on an actual reading or an estimate. Estimates tend to be based on national averages so can be wide of the mark depending on your personal uses.
Who's your provider? Are you on a level pay plan?
They average out the bills over the year. I'm suspicious of them and have just gone to some effort to come off mine. I suspect they underestimate them a bit so you end up owing them more if you want to switch. 'Twould be a deterrent, wouldn't it? Maybe I'm a bit paranoid.I don't know what a level pay plan is
I've usually had the opposite experience and was due a refund after switching. It may depend on the time of year you switch, as level pay bills in Winter are below what the actual usage is and vice versa in Summer, so if switching in Winter months you might owe them money.They average out the bills over the year. I'm suspicious of them and have just gone to some effort to come off mine. I suspect they underestimate them a bit so you end up owing them more if you want to switch. 'Twould be a deterrent, wouldn't it? Maybe I'm a bit paranoid.
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