Thanks for that link, I'm hoping its a bit like everything in life tricky the first time but after you've done it once it makes sense and becomes more straighforward.
I personally think these kind of cases should be straightforward and not require or place unnecessary legal fees on a company, particularly if there is no dispute about the quality of the goods etc and simply a case of someone chosing not to pay. It seems ideally suited to a system that allows you to lodge a claim - a bit like the injuries board. That would keep many of teh debt collection agencies out of the equation and reduce court time also.