So.. as I see it I've been billed for a service Im not using, I've never received an bill or confirmation of payment, I never received notice of change of contract or had an option to cancel.
Thoughts?
You are an adult and in the adult world we assume you are capable of managing your own affairs.
You ordered the service, you failed to keep a note of the cancel action or monitor the transactions on your bank account. And now you thing you should not have to pay and the company is somehow in the wrong?????
Time to grow up.
On one hand, the OP should be monitoring their bank account, ensuring that cancellation requests are actioned and ensuring that they have online access to view their own bills.
On the other hand, the mobile provider should be providing email notification of bills, should have actioned a cancel request and ideally should have sent a postal letter of the service subscribed to which some providers do at least once a year.
If you are certain that you cancelled, could you request a copy of the audio recordings from the prior conversations with the mobile provider?
On one hand, the OP should be monitoring their bank account, ensuring that cancellation requests are actioned and ensuring that they have online access to view their own bills.
On the other hand, the mobile provider should be providing email notification of bills, should have actioned a cancel request and ideally should have sent a postal letter of the service subscribed to which some providers do at least once a year.
If you are certain that you cancelled, could you request a copy of the audio recordings from the prior conversations with the mobile provider?
I'm following up with requests for copy of contracts, communications including phone records.
I cancelled it in a 3 shop when purchasing 2 new phones on a separate contract.
It is very simple the best person to manage your money is yourself, if you choose not to bother then you have absolutely no one to blame but yourself.
Thanks, I'm following up with requests for copy of contracts, communications including phone records.
I cancelled it in a 3 shop when purchasing 2 new phones on a separate contract. Doesn't seem to have gone through. And when I wasn't receiving comms had to reason to think otherwise.
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