I think this document should be examined in light of the correspondence that AIB are sending to ensure that it is compliant eg. Section 5.7 states those who lost homes should be contacted by a manager with a view to a meeting being arranged before any cheque issues...
It goes back long before that AIB knew they had a problem and set a new tracker rate in 2013 to honour their legal obligation to anyone coming off the fixed rate then. Anyone know what date they became aware of their failure regarding 3.2/prevailing rate clause?
AIB "reintroduced" a prevailing tracker rate in December 2013.
But they did not admit at that stage that they did anything wrong. So the date is not relevant.
If you were looking for a "negligence" date it would have to be January 2020 when the Ombudsman issued the preliminary decision.
Brendan
Did they arrange a face to face meeting (as they’re obliged to in the document)?I can confirm i did get contacted by the bank prior to any letters being issued the last time round for 2 properties which the tracker was deemed causal to sale. It was just a quick 2 minute phone call.
Did they arrange a face to face meeting (as they’re obliged to in the document)?
None yet, apart from the standard letter last week to say cheque was coming next month. No figures or any further details
Yeah, standard letter- 12% reduction in residual and an interest cheque to followYou lost your home and got a letter last week saying a cheque is on its way?
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