Does anyone know is this standard procedure. I am beginning to feel that my whole endeavour was a complete waste of time.
We are not an ombudsman and so we cannot act on individual consumer contacts or get involved in individual consumer or business issues. We will give you information on your rights to help you resolve the issue yourself.
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We may investigate an issue if we feel there is a potential breach of the law and we are satisfied that it meets our prioritisation criteria. Due to the volume of contacts we receive, it is not possible for us to respond to individuals about any possible investigation we may take.
Out of interest, what Ombudsman would you complain to?Send them a letter and say that you expect a reply by a certain date. Say that if you are not happy you will take it to the Ombudsman.
Keep records.
Out of interest, what Ombudsman would you complain to?
What's the point in raising it with them in the first place?
Your complaint may be something that the CCPC doesn't have the powers to investigate. "for consideration" may just be something that they take into account in market studies from time to time.
I am beginning to feel that my whole endeavour was a complete waste of time.
Gift Cards/vouchers.
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