my husband applied for Carers allowance in the beginning of June 2019 and received a letter saying it was refused in December and he put in an appeal which has been approved by the Chief appeals officer, he phoned the welfare office to find out when he will receive payment and was told he would be waiting some time as they need to look at it again He has been my fulltime carer for nearly 5 years, is this usual response as he has found the people in this particular office hard to deal with very abrupt and condescending My husband is very quiet and just accepts it ,