Hi - I've never had to do this before, but I've received such poor service, that I'd like to take my business elsewhere. I paid the full premium last May, so not sure if I even can get my money back??
This morning I rang 1 minute after their lines opened, was on hold for 22 minutes before giving up. Then tried their online portal without success. Joined their Live Chat and was 32nd in the queue. After 40 mins waiting I got an online agent. I had only outlined my details and the issue, when the agent left the chat room, for no apparent reason (...and no, I hadn't given him grief). Over an hour waiting and about 3 mins in the conversation and still my issue isn't resolved.
This isn't the first time I've had issues getting through and I would like to take my business elsewhere. I'm happy to pay more elsewhere for better service, but can I get my money back?
Irregardless, they will be getting a letter of complaint. I was supposed to drop my car for a service today and had to cancel because I couldn't transfer the insurance (which is all I was trying to do!!!).