The first thing I'd do is to inform the letting agent and see what they say. I would think they are getting a monthly charge and no breakage fee should be involved. Did they get you the tenant in the first place ? If so, I presume they charged you a fee for that which is seperate from actuall monthly charges.
The email address we have does work, as they have responded to this in the past - but the frequency of responses is dissapointing and given that money is tight, we'd don't feel like this expense is justified anymore.
So your agent got you a good tenant 4 months ago and you receive the rent on time each month but because you don't get a response from the agent (what exactly are you needing to ask the agent?) you don't want to pay them plus you feel it's a waste of money. Did you agree an upfront fee to find a tenant (this is normally the case) and did you agree that there would be an ongoing collection of rent by the agent plus dealing with the tenant's and is there a monthly fee for this service? If there is a monthly fee, it would look to me like you have a one year agreement/contract with the agent to pay him.
. This emergency required a payment from us to cover costs. We received no details that the emergency has been rectified and no receipts - although we assume so, as the tenant continues to settle the rent. As I mentioned we are non resident, and not knowing if this emergency had been settled or not caused a certain level of stress to both my wife and I.
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Generally there are separate letting and management fees. OP do you have a contract/description of what the management entails (dealing with tenant queries, organising repairs etc?) Also why is the tenant paying rent to the agent rather than directly to you. We use letting agents (but never their management services) yet the rent has always been paid directly to us.
Whether you had an agent or not you would have had to pay for the emergency, but currently you have no issue and tenant is paying his rent and agent is handing over the rent, all good. Plus you didn't have to deal with the emergency, that's good too because that is what you are paying the agent for, how would you have solved the emergency without the agent?
Is is wrong of the agent not to supply you with a receipt, but when next in Ireland you can tackle him on this. He must have paid for the costs of the emergency and you have proof (cheque/bank transfer) that you transferrred money to him and emails of the reason so you have a trail for revenue.
If you create a new lease agreement, you will have to pay a new registration fee to the PRTB.
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