We had a ski holiday (packagedeal) cancelled within 24 hrs of departure, 3 weeks ago. I got an email from Topflight today, saying that they will offer us a credit voucher to be redeemed against a future holiday with Topflight. They quote that this is line with " current guidance from the European Commission". we do not want voucher, we just want it refunded. It was for us and 2 children, so they withold a large amount of money. I would have thought that as the tour operator cancelled it that we should be offered a refund. I have noted earlier posts re cancelled flights, however could someone please guide me on package holidays with tour operators?
We do have travel insurance, however we needed to use it to cancel a holiday last year due to an illness, and would prefer not to use it .
Many thanks for any advice
We do have travel insurance, however we needed to use it to cancel a holiday last year due to an illness, and would prefer not to use it .
Many thanks for any advice