Can I get a refund?

D

Dove101

Registered User
Messages
16
Bought my DD her first pair of shoes cost €48 euro expensive I know but she had to wear shoes with good support. Anyhow they were white with a red design on them within 24 hours the red design had worn of them and they looked awful. I rang the shop to let them know as it will be another day or so before I can get to the shop the manager told me she will give me a credit note.

I don't want a credit note as they were the only shoes the fitted DD plus they were faulty in my opinion and just want my money back.
 
Go to the shop and insist on your money back. Preferably at a busy time.
 
I think it's "Darling Daughter". Same realm as DH (Dear Heart), found in many mum/ mum to be and parenting forums

Nicola
 
The law says that you can be offered a repair, a refund or a replacement. It's within the shops rights to offer you any of the 3, and normally shops will insist on repair first, then replace and only refund as a last resort.

Unfortunately, if they offer repair as the first option, you'll pretty much have to accept this.
 
how do you repair a missing pattern? replacement is likely to have the same problem. Goods are faulty so you can get a refund. they are pretending that a credit note is a refund and its not. demand a refund
 
I bought an expensive pair of shoes for my daughter many moons ago and they were faulty. When I returned them to the shop they would not entertain my complaint.

I wrote to the manufacturer in the UK and they requested that I return the shoes for testing. For pig iron and to prove a point I posted the shoes back to them. They tested them and confirmed that they were faulty. I think they gave me a refund rather than a new pair of shoes.
 
NicolaM said:
I think it's "Darling Daughter". Same realm as DH (Dear Heart), found in many mum/ mum to be and parenting forums

Nicola
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I know this is way off topic but I always thought that DH was Darling Husband - a lot of those threads on magicmum now make sense
 
This is off topic too: Some of those forums are really good for info for people, but I have to say,I hate those abbreviations!! They make my skin a bit crawly.
PS it's entirely possible that DH could also possible mean Darling Husband, not sure

Nicola

PS Dove, you should insist on a refund: as above, same problem will happen with another pair, you can't repair them, and you are not required to accept a credit note for faulty goods
 
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Why can't they say husband/wife/son/daughter without the stupid abbreviation?? The English language is going down the tubes...:mad:


Anyway the OP might contend that the shoes were not fit for purpose and is entitled to either a refund or replacement (of the three Consumer R's). Repair does not seem to be an option here.
 

I think you should say Original Poster not that stupid abbreviation. The English language is indeed going down the tubes
 
[broken link removed]
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You do not have to take a credit note if your complaint is covered by the Sale of Goods Act. You can insist on a refund, a replacement or a repair.
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Getting back to the OP & her DD , the Sale of Goods Act deals with this. She is entitled to a full refund and does not have to take a credit note. The shoes are clearly faulty and she is entitled to choose to buy elsewhere.

Brinf them back & when they offer the credit note, politely refuse and say thay you would rather a full refund instead - shops often offer a credit note, knowing full well that the person does not have to accept it & generally will give it without quibble. If they refuse, quote the act.

Agreed. I always assumed DH was 'd'other half'
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love it!!
 
Husband's aren't dumb. They're quite capable of talking, but don't like to interrupt.
 
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