Dear Sue Ellen,
Thank you for taking the time to reply to my post because I took your advice and it led to a series of crucial (unwitting) admissions by the manager which helped me to fight my case. With ease it seems (just a couple of phone calls and one email to HQ), because this morning I noticed a full refund on my credit card.
Avoid this company like the plague.
Thanks again.
HMC
I would say that in future be very vigilent when actually taking the hired car......
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