Complainer
Registered User
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I’m stuck in the middle of broadband changeover hell at the moment, and I’d appreciate inputs from other AAM readers to help me understand what’s going on. I switched my broadband service from BT to UTV in early July, and I got the UTV activation email with username/password on 7th July. I was surprised to find that when I entered the UTV username/password in my router configuration, it worked instantaneously.
Q1) Does this mean that both the UTV and BT broadband service were active simultaneously? Or alternatively, could the UTV username/password have worked on my BT service?
I phoned BT and told them that I wanted to cancel the service, and was advised that I’d get a call from their cancellations team. I got a voicemail message from their cancellations guy asking me to reconsider and promising the sun, moon and stars. I left a voicemail message for him rejecting his offer and telling him to cancel straight away.
I rang BT a couple of weeks later to confirm the cancellation, and the customer services person told me that the account was still open. I again instructed them to cancel, and again received a voicemail from the same cancellations guy offering the same sun/moon/stars. I again got back to him (on Monday 11th August) telling him to cancel my BT broadband service. The next day, Tuesday 12th August, my broadband service stopped working, though I understood I had been switched over to UTV weeks previously.
Unsurprisingly, BT are blaming UTV, and UTV are blaming BT. BT tell me that UTV never informed them that I was migrating from BT to UTV, and that my UTV service was never activated. This doesn’t make sense to me, as it would mean that my UTV username/password was working on the BT service for over a month. UTV say that BT cancelled my UTV service, which doesn’t make sense either.
Q2) Could one operator (BT) cancel another operator’s (UTV) service?
Q1) Does this mean that both the UTV and BT broadband service were active simultaneously? Or alternatively, could the UTV username/password have worked on my BT service?
I phoned BT and told them that I wanted to cancel the service, and was advised that I’d get a call from their cancellations team. I got a voicemail message from their cancellations guy asking me to reconsider and promising the sun, moon and stars. I left a voicemail message for him rejecting his offer and telling him to cancel straight away.
I rang BT a couple of weeks later to confirm the cancellation, and the customer services person told me that the account was still open. I again instructed them to cancel, and again received a voicemail from the same cancellations guy offering the same sun/moon/stars. I again got back to him (on Monday 11th August) telling him to cancel my BT broadband service. The next day, Tuesday 12th August, my broadband service stopped working, though I understood I had been switched over to UTV weeks previously.
Unsurprisingly, BT are blaming UTV, and UTV are blaming BT. BT tell me that UTV never informed them that I was migrating from BT to UTV, and that my UTV service was never activated. This doesn’t make sense to me, as it would mean that my UTV username/password was working on the BT service for over a month. UTV say that BT cancelled my UTV service, which doesn’t make sense either.
Q2) Could one operator (BT) cancel another operator’s (UTV) service?