BOI existing customer, can’t avail of new customer rates

Yes, the "new customer rates" are for a high-value mortgage (balance of €250k or higher) and any of the "green" rates (a 0.3% discount for properties with a BER of B3 or better).

None of these rates are available to existing customers.
 

It was on the one year rate. I tried when fixing for the 5 year and the advisor said their discretion for reducing rates had been removed. I ended up not being in a position to switch, and felt a 3% for 5 years on a 29 year mortgage was prudent. Maybe they will cut their cashback offers before touching the mortgage rate as it has better optics.
 
Yes, the "new customer rates" are for a high-value mortgage (balance of €250k or higher) and any of the "green" rates (a 0.3% discount for properties with a BER of B3 or better).

None of these rates are available to existing customers.

Is that 100% accurate? I was led to believe that if I took out a HVM initially then I would be able to continue to get those rates at the end of the fixed period.
 
I was led to believe that if I took out a HVM initially then I would be able to continue to get those rates at the end of the fixed period.

By whom?
Do you have it in writing?

It seems clear that to me that this rate is only for new customers.

Brendan
 
Is that 100% accurate? I was led to believe that if I took out a HVM initially then I would be able to continue to get those rates at the end of the fixed period.

From BOI's Ts&Cs:

The Americans call them "teaser rates".
 
From BOI's Ts&Cs:


The Americans call them "teaser rates".

That doesn't specifically mention follow on rates. When I spoke to BOI it was indicated that the HVM rates are only available to those that selected that product initially. Irrelevant for me as I did not get that product, but are you certain the HVM rates only last for the initial fixed period?
 
are you certain the HVM rates only last for the initial fixed period?

What do you need to convince you? A letter from the Chief Executive telling you that they don't apply?

There is no evidence that they do apply.
The Ts & Cs state clearly "and drawing down a new mortgage"
It is consistent with BoI's practice of discriminating against existing customers.
If you filter the BoI rates page by "existing customer" then you will see no mention of them.
 
Except their mortgage advisors saying they do.....
There are plenty of threads on this site of customers being told things by staff that aren't true.

I am sorry if that is not good news for your campaign......
It would be fantastic news all round if BOI offered their high-value mortgage rates to existing customers but it's almost certain that they don't.
 
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I am sorry if that is not good news for your campaign......

You have me completely confused.

I have been campaigning to ban the discrimination between new and existing customers.

If the banks do it of their own accord, I would consider that very good news.

Most of my campaigns are like banging my head against a brick wall.

Brendan
 
It would be fantastic news all round if BOI offered their high-value mortgage rates to existing customers but it's almost certain that they don't.

Thanks @Paul F, when I spoke with BOI they said that their high-value mortgage rates are available to existing customers of the HVM mortgage product. They don't offer the HVM rates to customers who took out a cash-back mortgage. The advisor might have been wrong, or it might be accurate. I imagine the vast majority of BOI drawdowns are on the cashback product, I have a mortgage that qualifies as High value but by default they offered the cash back.

It would be good to hear from any posters that have a HVM mortgage product with BOI.