askabout9988
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Hi all,
I’m a Bank of Ireland mortgage customer currently purchasing a new-build property with the help of the First Home Scheme (FHS). I’m reaching out to ask if anyone has experienced something similar and how you managed to resolve it.
My original mortgage offer was due to expire soon, so I proactively raised this with my BOI mortgage advisor several weeks in advance, requesting an extension in time for the FHS deadline. The advisor confirmed via email that the extension had been granted, but I never received the official updated mortgage offer letter.
Later, I was informed by the FHS support team that an official mortgage offer letter is required – not just an email confirmation – and that this has been confirmed to them by senior management within BOI. They advised me to re-request a new mortgage offer via the portal before the stated FHS deadline to keep my application active.
Since then:
Has anyone here had a similar experience with delays from BOI on updated mortgage offers for FHS? Were you able to resolve it before the deadline? Is there an escalation channel that actually works?
Would really appreciate any insights. Thanks in advance.
I’m a Bank of Ireland mortgage customer currently purchasing a new-build property with the help of the First Home Scheme (FHS). I’m reaching out to ask if anyone has experienced something similar and how you managed to resolve it.
My original mortgage offer was due to expire soon, so I proactively raised this with my BOI mortgage advisor several weeks in advance, requesting an extension in time for the FHS deadline. The advisor confirmed via email that the extension had been granted, but I never received the official updated mortgage offer letter.
Later, I was informed by the FHS support team that an official mortgage offer letter is required – not just an email confirmation – and that this has been confirmed to them by senior management within BOI. They advised me to re-request a new mortgage offer via the portal before the stated FHS deadline to keep my application active.
Since then:
- The advisor promised an update by early this week, but I’ve received nothing unless I follow up myself. When I did, I was told it's being worked on, but no clear timeline was given.
- Messages I left in the BOI mortgage portal have gone unanswered for several days.
- I’m still left without any indication of when the updated letter will be issued, and the FHS deadline is fast approaching.
Has anyone here had a similar experience with delays from BOI on updated mortgage offers for FHS? Were you able to resolve it before the deadline? Is there an escalation channel that actually works?
Would really appreciate any insights. Thanks in advance.