Don't go near them if you can help it. A friend of mine got a loan off them in Oct and it's pretty high interest. She missed one repayment when she changed bank accounts and it was just a mix up with D/D's really and in fact she was not even a month late.
She got a horrendous call from a manager in Perm TSB Finance which was totally unacceptable. My friend had just left her job and was starting a new one in the coming weeks, the ignorant pig from Perm TSB started basically accusing her of lying on her application about where she worked, like get a life people change jobs!. My friend made the mistake of telling that one where her new job was and she wasn't due to start for 3 weeks, they RANG her new employer and they phoned my friend wondering what was going on!.
Steer clear!!