[FONT="]So I wanted to spend but nobody wanted to suck.[/FONT]
I don't understand how now in Ireland people are lauding Eastern Europeans for somehow being "friendlier" in their roles as shop assistants. My most recent visit home as an education that an ignorant twit is an ignorant twit, whether they're from Gdansk or Galway.
In general folks working in retail need training, and it has to happen from management down. Otherwise the whole thing is a mess.
Hang on - are you referring to the customer or the sales assistant here?I don't understand how now in Ireland people are lauding Eastern Europeans for somehow being "friendlier" in their roles as shop assistants. My most recent visit home as an education that an ignorant twit is an ignorant twit, whether they're from Gdansk or Galway.
Maybe they have evaluated this.seriously re-evaluate staff training and focus on customer service as a priority,
What help did you need to choose a coat?
Maybe they have evaluated this.
It could be the case that the overhead of extra training etc, simply isn't worth it because;
1. People are going to buy the stuff anyway.
2. All that training etc, will go to waste when the employee leaves in three months time.
Consider as well that all the training in the world won't change the attitude of some people, so why bother?
You done well to get an extra 10% discount on top of the sale price, so why complain so much ? If you went in to a restaurant and complained and negiotated 10% off a sale price on a meal, in the real world do you think the waiter or waitress would always be as nice as possible to everyone they met thereafter - or would want to suck everyone / to everyone as you put it ? Most shop assistants are only paid a fraction of public service wages for example, and do not have the same level of job security, pensions etc....yet in my experience most shop assistants are perfectly friendly and courteous. They are just doing a job.[FONT="] So I wanted to spend but nobody wanted to suck. The level of service was abysmal, almost as bad as in Belgium. In the end I got what I wanted (with an extra 10% discount on top of the sale price), but the whole exercise was more like work than a pleasurable experience.[/FONT]
Not always the case. Often location or branding is what counts. There could also be a 'cartel of bad service' across similar shops.1) People do not have to buy from your shop, if they have a choice of similar products from another with better service, they will go there. If they don't it means a competitor could establish themselves and take sales from you.
Many shop assistants are college students. How are you going to stop these people from leaving?2) By focusing on training, you improve staff morale, which will lead to lower staff turnover.
Maybe they are the best staff you can get. Over the last few years, it has been pretty difficult to hire staff.3) People whose attitude can't be changed, should not be hired.
Sounds like that Two Ronnies "Fork handles/four candles etc." hardware store confusion sketch!Was in B&Q recently and asked at the desk where did they keep their socket sets - they sent me down to the electrical dept!!!
I don't see how you can reasonably infer "low emotional intelligence" from this experience.The thick ( and Irish to our shame) assistants behind the counter ...
...
Perhaps its' because the foreigners are moving onto bigger and better things. Perhaps its that most Irish people who take on this sort of job on as a long term career would have a low skill set and this would include a low capacity and intelligence for dealing with such interactions successfully. Hence having a low emotional intelligence.
So did you complain and/or take your custom elsewhere?I have a major problem with that.
This whole thread is full of them.Some fairly sweeping generalisations/asumptions there...
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?