VHI put it through and when I asked the bank what had happened,they said the VHI instructions included a new mandate. So basically, they set up a completely new DD overnight
how could the bank accept a new mandate, un-signed by you ? i would be asking the bank for a copy.. Bank should not have accepted it
I cancelled my VHI and also cancelled the DD with the bank - the day before it was due to come out of my account. The next day, VHI put it through and when I asked the bank what had happened,they said the VHI instructions included a new mandate. So basically, they set up a completely new DD overnight - which I immediately told the bank to cancel.
When I called VHI, they insisited the DD had been cancelled but said there was also a note on my account that they owed me money which woul dbe paid by cheque. When I asked how long it would take, they said five working days. This is now the end of the second week and I have still received no cheque.
Can't wait to see if they manage to take the money next month as well.
I also got the 14 day excuse from VHI (of not being able to stop the DD as some banks apparently require fourteen day's notice)...complete BS if you ask me!!
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