What guidelines have they failed to follow?How can banks still hold customers responsible for any security breaches when they don't follow their own guidelines??
How do you know the random phone number is Bank of Ireland and not a scam setup if it isn't one of their public numbers?What guidelines have they failed to follow?
That is assuming that the text did not contain any links or requests for PIN information.
Yes I understand that, but, not a link to an unknown URL or suchlike, which would be a breach of their own guidelines, but just a phone number to click so the phone goes to the dialler.That's what put me off - the text had a phone number in it which I was supposed to click on
....... when they don't follow their own guidelines??
I agree, up to a point, usually it can be easier to find out, by asking a few pertinent questions to the callee, to prove they are genuine than it is to know whether a site is .I dont see a material difference between including a link and a number?
They should but its a concern that they dont seem to recognise the risk at this stage.I agree, up to a point, usually it can be easier to find out, by asking a few pertinent questions, to the callee whether they are genuine than it is to know whether a site is .
But as far as I can see BOI do not state that they will never send you a text containing a phone number, in their anti-scam guidelines, maybe they should?
Absolutely agree 100%. Non public phone numbers should not be embedded in a text.They should but its a concern that they dont seem to recognise the risk at this stage
How can banks still hold customers responsible for any security breaches when they don't follow their own guidelines??
What guidelines have they failed to follow?
In recent months I've received similar texts from BoI. Initially I thought, as my partner does have accounts with them but I don't, that I must have given my number as a backup on his account. When we checked it out, this was not the case, though I have since gone through the palaver of adding my number as a secondary device backup for Banking365. Therefore the only reason I can come up with is yes, we did have a joint BoI account in the 1990s, and I've had the same phone number since then, so they must have ignored data protection and kept my number. I wonder if they are just spamming all phone numbers they have, regardless of the history or type of account, to ensure people take up Banking365? I don't disagree there are scams, but this wasn't one. I could not figure out why they had my number, other than they had just kept it, which they shouldn't have done.Just got a text from BoI about setting up Banking365 or I won't be able to check my credit card online any more. (I don't have a current account with them).
I had a letter from my bank, it had 2 typo errors in the address and no headed address from the originator, it gave me a phone number to reply to which could have been a scam, but as far as I know, it was genuine. But how am I supposed to know?Hi,
Just got a text from BoI about setting up Banking365 or I won't be able to check my credit card online any more. (I don't have a current account with them).
The text contained a phone number to ring "from this phone" so I could set it up. It was a different number to the one on their webiste. It dropped into my boi text thread, but we all know that's no guarantee.
I emailed their 365security who assured me the text is genuine!
How can banks still hold customers responsible for any security breaches when they don't follow their own guidelines??
Slightly different but I arranged a callback from PTSB, and the first thing they did on calling me was to ask for my security credentials. I can't understand how this is safe. OK since I arranged a callback the same day it was probably them, but should I be giving my security credentials to somebody who calls me? Like the OP says, it seems like the banks are warning us about scams on the one hand and encouraging dangerous practices on the other.
Is it normal for a bank to ask for credentials when they call a customer? Do you think that's a safe practice?
I ask them can I call them back directly. And the answer of course is always no. I have very little patience for trawling through their menus and listening to their recorded messages.Seems to be fairly normal based on my experience. And not just for banks, also had it with utility providers. I call them back on their public on their public number.
when you do call back you get reception who has no idea who called youI ask them can I call them back directly. And the answer of course is always no. I have very little patience for trawling through their menus and listening to their recorded messages.
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