. I recently had an experience of paying my mortgage (with a different provider) via BOI and was informed it was not possible to do it on that particular day as their teller only worked a half day on a Wednesday.
If the teller makes a mistake you can blame the bank so they are told not to fill out the Iban info etc.However they should assist you with your questions.Unfortunately all the banks are the same.
Email your bank manager and use the post office for basic transactions such as bill pay
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