I could get my 79 year old mother to explain it to yours if you like? This idea that all elderly people are unable to use technology or have some sense is offensive. If you haven't helped your elderly mother to do these things, then you should have helped to her use a simpler form of banking, which contrary to your statements is easily available.
Yes EmmDee but everyone had the same story , not just one or two. Also after people contacted the bank and told them after they clicked on the link and warned them of their suspicions and asked them to watch their Account , even days later there was money taken from their account They then got the letter from the bank saying that it was their own fault. Did you listen to Liveline?
See my earlier post on trying to make a phone call to a bank and tell me how that is 'simple'...a simpler form of banking...
But listening to the callers on Liveline all last week it did happen.
This idea that all elderly people are unable to use technology or have some sense is offensive.
Technology and the use of it comes easier to some people than others for numerous reasons. Doesn't mean one is more stupid than another or one lacks 'sense'.
See my earlier post on trying to make a phone call to a bank and tell me how that is 'simple'
Ha!Then go in to the bank and speak to a real life person. There are still plenty of branches.
Ha!
1. You make an appointment through the call centre (see earlier post on the barriers there).
2. If you have mobility or transport issues getting to a branch quickly isn't as straightforward as you might imagine; particularly if you live in a rural area.
3. If you are looking at fraud or possible fraud, then you can't afford to wait.
I will say it again; we have no idea of the barriers faced by elderly people in the use of modern day customer service systems - and don't get me started on eir....
Hi cremeegg
I don't think that this is correct based on Romulan's post
I said that BOI text number was used by scammers because I received the scam text from the BOI number.
They allowed their text number to be used by scammers !
If the bank allows their text number to be used by scammers, ?
I could get my 79 year old mother to explain it to yours if you like? This idea that all elderly people are unable to use technology or have some sense is offensive. If you haven't helped your elderly mother to do these things, then you should have helped to her use a simpler form of banking, which contrary to your statements is easily available.
There were very many callers to Liveline, so much so that it was covered for the week. People who did not here it cannot really comment.
I said that BOI text number was used by scammers because I received the scam text from the BOI number.
If there is actual evidence or even a claim that personal data was included in the texts or via the link in the text, then it is a serious breach of BOI security. If not, these folk were victims of an impersonation scam
It is quite easy for a hacker, or, indeed, anyone with some technical knowledge of IT, to insert a number into the text message header so that it appears that the text came from a different number to the number used to send the text.
How did the scammers use the banks text number to send the messages. If they were able to get the banks details to do so that is a serious breach of BOI security.
Some posters suggest that it is a simple matter to send a text from one number that appears to come from another.
I don't find this convincing, if it were a simple matter that could be done without access to the banks details, surely it would happen more often.
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