Early Riser
Registered User
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.... It did come from a genuine source, the BOI text number, being used by scammers.
Yes I clicked the link because I thought it came from a genuine source. It did come from a genuine source, the BOI text number, being used by scammers.
That wasnt something I was aware of.
Where should I send it ?
As per , from the CEO Retail Ireland, Bank of Ireland in relation to this issue,Hi Ceist
My general principle would be that people should be careful and should not be compensated for giving out their details to a website or cold caller.
However, I was not aware that BoI had admitted that they were in the wrong. If they were in the wrong and if the customer was not careless , then the customer should not be paying.
Brendan
"We know that Bank of Ireland can do more to build awareness around fraud and we are committed to doing that. "
That's the closest thing to an admission that they were wrong that you will get from a bank!
By refunding the customers the bank have accepted that the customers were not at fault here
On the contrary it comes from someone with personal knowledge of family members.Just a tad condescending ?
That's neither reasonable nor fair.Your mother and others who don't want to use 21st century technology can go to the Credit Union or Post Office.
From reading through this thread, it seems that BoI did not do anything wrong.
Brendan
If someone gives their pin in response to a text or email or cold call, they should not be reimbursed by the bank.
Your mother and others who don't want to use 21st century technology can go to the Credit Union or Post Office.
They allowed their text number to be used by scammers !
A couple of people have explained to me how BOI systems were compromised and the texts came from BOI systems.
I have been unable to convince them otherwise, inc. Mrs Romulan, even though she knows I deal with this stuff for a living.
I use online banking myself but never on a phone but then again I'm more old school and am working on a computer every day so it's handier to use it. Telling older people go to Post Office or CU is neither here nor there, not all are able to do this so online access is handy if they are able to use it, however it should be a bit more secure than having any scammer able to drop txts into a legitimate thread of txts from a bank or being able to make a call look like it's coming from any number they want. It it can't be made more secure then txt system should not be used for important stuff in my opinion. BOI in their statement to JD show (I think or statement to someone anyway) said they don't put anything of importance in the txt messaging system which contradicts the t&cs read out but if it's that unimportant why bother using it at all when it's a pathway for this stuff.
As per , from the CEO Retail Ireland, Bank of Ireland in relation to this issue,
That's the closest thing to an admission that they were wrong that you will get from a bank!
By refunding the customers the bank have accepted that the customers were not at fault here and they have admitted that their own processes were not adequate for protecting customers from such fraud.
They allowed their text number to be used by scammers !
...
If the bank allows their text number to be used by scammers, ?
They might not have allowed their number to be used by scammers but it was used . When people clicked on the link it brought up all their personel details exactly like their bank account would. So it seemed legit to them.
But listening to the callers on Liveline all last week it did happen. One person said that she clicked on the link to unsubscribe and it brought up all her details. And as far as I can remember when a statement was read out saying that the bank actually do contact customers be text . That was when the bank agreed to reimburse their customers.
Do you want to explain to my 75 year old mother why the URL in that screenshot is not a link to BOI
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