Avant repost and then debit cashback from September 2022

MugsGame

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Odd email received from Avant just now- it is genuine.

Checking my statement, it looks like they reapplied cashback from September 2022. Probably some kind of IT error. In fairness, they've caught it and dealt with it pretty quickly.
 
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Snap, I'd spotted the extra cashback when my statement arrived and it, errm, slipped my mind that I should bring it to their attention..... I just presumed Avant were getting in on the pre-election double payment game!

Alas the money is no longer resting in my account either.
 
So they applied the identical credit from September 2022 in December 2024?
Basically yes. In my case the transaction date was 28 September 2022 but appeared with a posted date of 28 Nov 2024.

.. And I went back to check and it was posted correctly in my 2022 statement.
 
We get exactly €12 every month, so I hadn't noticed it went in twice. I just noticed the reversal!
 
I couldn't remember so I've just looked it up. I've copied this from the Avant Money website.

What is the 1.25% Cashback Reward? (Accounts opened before 19 Jan 2022)​

The Cashback option was removed from Reward+ on 19 Jan 2022, customers who have the Cashback reward receive 1.25% paid on shopping and entertainment spend, including online, shopping for groceries, department stores, clothes & shoe shops, chemists, hardware, electrical, petrol stations, restaurants, concert tickets and public houses.
Any spend on travel, gambling or services aren’t covered by Cashback; such as holidays, car hire, public transport, flights, hotels, online betting, book makers, healthcare, electricity, water and gas charges. See table below for further details;
All merchants choose how their business is classified for spend on credit cards; if they classify their business as travel or services we do not include them for Cashback rewards, for example a restaurant in a hotel, which is classified as accommodation, will not be eligible for rewards.
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Full list of qualifying transaction here.
Similarily, heathcare is not covered by cashback however items bought in a pharmacy will qualify as most pharmacies categorise their business as retail shops.
The categories of rewarded spend may change occasionally and updates will be displayed on our website.
Cashback rewards are credited on monthly statements. The maximum Cashback reward is €12 per month.
 
This all dates back to the takeover of Tesco Bank by Avantcard.
Tesco gave clubcard points on credit card transactions.
Avantcard continued to give Tesco clubcard points for a period after their takeover. They eventually ended this deal but then introduced the up to 12 euro per month credit deal.
 
Hello,

I also received the message.
 

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