Assessor asking me for my bank details.

[Odea]

I have a house insurance policy with Aviva. I am making a claim at the moment and they have referred the claim to their assessors.

Their assessor is asking me for my bank details. They also want me to send the details by standard email.

Is this normal? I thought that I would be dealing with Aviva.

 

[Fortune]

Their assessor is asking me for my bank details. They also want me to send the details by standard email.

Why wouldn't you email them your bank details?

 

[Dr Strangelove]

It’s very hard to perpetrate a fraud using only someone’s IBAN. I’ve provided it via email many times and am very relaxed about it.

If you’re very wary give it to them over the phone but they may not accept that as they need a paper trail that it’s your IBAN.

 

[Fortune]

If you’re very wary give it to them over the phone

I'd be more wary of doing this. Far more risk of error than just copy paste into an email. Although, they should pick up on any errors using the checksum on the IBAN.

 

[DannyBoyD]

If you've ever written a cheque (granted a rarity these days); you've given out your bank details.

So you're fine w. IBAN - personally I'd prefer it emailed / whatsapp as I can then copy & paste & there's no transcription error

 

[Dr Strangelove]

I'd be more wary of doing this.

I agree. It is only for someone who has an irrational fear of using email.

 

[Peanuts20]

An IBAN on itself is of little use but you should never send it via email. If your email account is compromised and it includes your IBAN, then in effect, you're giving far more details to allow a fraudster to get to work including copies of who knows what documents are in your inbox. Same applies to the recipient. It is believed to be one of the key openings for fraudsters to instigate a Spear Phishing fraud, in effect, an invoice type fraud. Law Society, as an example, has consistantly warned legal firms about not doing this.

 

[T McGibney]

Every business in the country routinely issues invoices by email, which will include bank details.

As do many solicitors I do business with.

 

[ClubMan]

Their assessor is asking me for my bank details

What details specifically?
Probably IBAN/BIC as people are assuming above but if it was also other details such as PIN/password etc. then that would obviously ring alarm bells!

 

[Savvy]

An IBAN on itself is of little use but you should never send it via email. If your email account is compromised and it includes your IBAN, then in effect, you're giving far more details to allow a fraudster to get to work including copies of who knows what documents are in your inbox. Same applies to the recipient. It is believed to be one of the key openings for fraudsters to instigate a Spear Phishing fraud, in effect, an invoice type fraud. Law Society, as an example, has consistantly warned legal firms about not doing this.

If you have this concern then once sent, delete the email from sent items and clear out deleted messages

 

[Odea]

I thought that I would be dealing with Aviva

Thanks for the responses.

I am mostly concerned as to why the assessor is asking me for these details.

I have been dealing with Aviva for many years, not the assessor. Why is Aviva not asking me for these details?

Is it the assessors who pay me or Aviva?

 

[T McGibney]

Have you asked them?

 

[Des Pondent]

I am mostly concerned as to why the assessor is asking me for these details.

Aviva would have their own team of in house assessors, if that is the case then you are dealing with Aviva. Could it be that Aviva’s assessor, after looking at the damage, approves payment of whatever amount to account no. xxxxxxxxxxxxx.

 

[Odea]

Aviva would have their own team of in house assessors, if that is the case then you are dealing with Aviva. Could it be that Aviva’s assessor, after looking at the damage, approves payment of whatever amount to account no. xxxxxxxxxxxxx.

They have outsourced it to a company called Sedgwick. They haven't called to look at the damage. I have sent them on the quote for repair etc. No acknowledgement. I have no idea how they will handle my bank details and why they need them.

I am happy to give Aviva my bank details as I have been dealing with them for many years but I don't understand why the assessor can not just approve the payment and I give my bank details to Aviva.

 

[WaterWater]

An IBAN on itself is of little use but you should never send it via email.

Why would a company ask for it to be sent by email then and why would a company like Aviva permit their assessors to do it this way?

How to keep your client communications secure

FTRC's Ian McKenna shares his top tips

connect.avivab2b.co.uk

 

[Dr Strangelove]

If your email account is compromised

For this reason I have extremely strong security on my email account.

If your email is hacked by a malicious actor then you’ve got much bigger problems than them knowing your IBAN.

I am happy to give Aviva my bank details as I have been dealing with them for many years but I don't understand why the assessor can not just approve the payment and I give my bank details to Aviva.

You or I have no meaningful intelligence in the information security practices of either firm.

 

[Dr Strangelove]

Probably IBAN/BIC

Public service reminder that a BIC has not been needed to execute a SEPA payment since 2016.

There’s no need to ask for or supply one!

 

[JoeRoberts]

It's a bit loose of Sedgwick.
Are they going to verify that the details given to them are correct ?
Would expect better of a company working on behalf of a financial institution.

But then the 5m payment scam in Nama got glossed over fairly quickly.

 

[ClubMan]

There’s no need to ask for or supply one!

I've still seen them being requested .

 

[ClubMan]

I am mostly concerned as to why the assessor is asking me for these details.

What details specifically?