So, got Sky fibre 500Mbps @ €30 p.m. for 12 months installed yesterday. The installer (Circet on behalf of OpenEir on behalf of Sky...
) missed the scheduled morning slot and rocked up at 3pm after I had made my first complaint to OpenEir who passed me on to Sky. They opened a ticket for my complaint but I have no idea what happened with that.
The first time installation of fibre is a bit of a pain with them having to drill through the wall, bring the cable in, and install the fibre terminator box and the ONT (Optical Network Terminal) box inside the house.
According to the installer guy, other fibre providers can reuse this setup if I ever switch to them but Virgin will install their own stuff (hopefully just the ONT and not another cable?) if I ever go back to them for fibre broadband.
Anyway, the new Sky service was working yesterday and earlier today but this evening I noticed the LOS (Loss Of Signal) light flashing red even after a power cycle and a service check on the Sky app says that there's a fault external to the house which needs an engineer to visit.
I've made a second complaint online to Sky about this and definitely won't be paying them for the time without any service.
Good job that the VM cable broadband is still working for another two weeks but will finish on the 22nd. I'm half thinking of cancelling Sky within the 14 day cooling off period and signing back up to VM as a new customer after the 22nd - not sure if that would be as a cable or a fibre customer though.