they are the worst company to deal with.BEWARE- never book with this company-having made a booking with them in Sept a hotel we really like for Christmas, they took the payment,sent the travel voucher, then followed with an email cancelling, stating the hotel now did not offer B and B rates, but could do this as their terms and conditions state they can!!!!surprise surprise,
I re-booked (stupidly) at a much higher rate, the reason being, accommodation was sparse because of the short time span now available, and again within a few days received an email, cancelling yet again!!! another ridiculous reason stated, but again telling me their terms and conditions covered them, they did state if I required help finding alternative to telephone them- I did this, and was told, nothing available, when I responded they said in the email they would help, I received the same monotone response, the terms and conditions covered all eventualities which makes them not responsible for any mistakes they appear to be very good at making, and leaves their customers the victims at all times.
In one sense I should count myself lucky, my daughter booked the same hotel, and found the money returned to her account,having had to deduce they had cancelled her booking- as they did not bother email confirming cancellation and is still awaiting same, and I feel will be left waiting. So my advice to all is DO NOT BOOK ANYTHING with Alpharooms,