Hello,
We were originally contacted by AIB in mid 2016 confirming our account was impacted [property sold at direction of Bank several years ago and application of the incorrect interest rate was the largest contributing factor].
Since then, we received an update in November 2016 stating they were reviewing the account and given complexities, would revert over course of March-May with their final redress snd compensation proposals. We have heard nothing from them since then and our phone call at beginning of March yielded a generic response stating the same as we were told in November. The delays and lack of communication is hugely frustrating particularly in a situation where their actions had a massive negative impact on our lives.
Are there any forum members in a similar situation with AIB and any thoughts on practical action to get them to deal with this more promptly?
We were originally contacted by AIB in mid 2016 confirming our account was impacted [property sold at direction of Bank several years ago and application of the incorrect interest rate was the largest contributing factor].
Since then, we received an update in November 2016 stating they were reviewing the account and given complexities, would revert over course of March-May with their final redress snd compensation proposals. We have heard nothing from them since then and our phone call at beginning of March yielded a generic response stating the same as we were told in November. The delays and lack of communication is hugely frustrating particularly in a situation where their actions had a massive negative impact on our lives.
Are there any forum members in a similar situation with AIB and any thoughts on practical action to get them to deal with this more promptly?
