Hello,
We were originally contacted by AIB in mid 2016 confirming our account was impacted [property sold at direction of Bank several years ago and application of the incorrect interest rate was the largest contributing factor].
Since then, we received an update in November 2016 stating they were reviewing the account and given complexities, would revert over course of March-May with their final redress snd compensation proposals. We have heard nothing from them since then and our phone call at beginning of March yielded a generic response stating the same as we were told in November. The delays and lack of communication is hugely frustrating particularly in a situation where their actions had a massive negative impact on our lives.
Are there any forum members in a similar situation with AIB and any thoughts on practical action to get them to deal with this more promptly?