Text of recent letter from the Ombudsman
I refer to the above matter and to recent correspondence.
I note that this complaint was received in January 2020. As you know, on 03 April 2020 the
complaint was placed on hold at the Provider’s request “until such a time as the payment is
made and the complainant confirms how they wish to proceed with the complaint”.
In circumstances where it appears that the payment has now been made, we are of the view that
the complaint can now be progressed by this office.
I would be grateful if you could consider the content of this letter and please confirm to this
office whether;
(a) You are willing to engage with the Provider in the Dispute Resolution process at this
time. It is a matter for you to decide whether you wish to engage in the Dispute
Resolution process, which is voluntary. This office has had much success in resolving
complaints through these informal means.
or
(b) You do not wish to engage with the Provider in the Dispute Resolution process and you
wish for your complaint to be referred onwards for formal Investigation and
Adjudication.
I would be grateful if you would respond to this letter by email to us
within a period of 10 working days from today.
Hi @Brendan Burgess,Hi Beany
I would probably reply as follows:
"I will take Option B please.
It appeared clear to us that AIB was engaging in the Dispute Resolution Process as a matter of form only and not seriously engaging, so I see no point in delaying it further."
Hi Beany
What is the nature of your complaint?
For example
1) Not included in 300 Cohort
2) Automatic compensation insufficient - if so why and how much are you looking for?
3) Refund calculated on simple interest basis
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