I received the letter but according to the guy on the phone this does not mean I'm part of the cohort. They won't be able to confirm that until July.Did you receive a letter back in March 2017 enclosing cheque for €1615?
If you did, you are part of this group of circa 5900 affected customers.
That's the letter their phone instructions are referring to I think.
I received the letter but according to the guy on the phone this does not mean I'm part of the cohort. They won't be able to confirm that until July.
I rang too! Spoke to a guy, he said the exact same thing! I was told a few weeks ago about the 12% write off but this guy would not say if we would be getting anything. Said the same about letter etcHi there,
I rang there to see if I was included/what information was being provided.
He explained that while people may have gotten a letter, it does not mean they are getting any further payment.
What it does mean apparently is that you are included in the review, which is happening at the moment. Each account is being looked at separately and examined to see if they are entitled to a payment.
(One would have thought that this process would have been conducted at an earlier stage when they sent the cheque)
I was told that people would be contacted in July or August.
The advice from Brendan about the three criteria seems to be the best way of establishing the position.
The spreadsheet provided by another user here seems to be a quick way to make the calculation.
Hi there,
I rang there to see if I was included/what information was being provided.
He explained that while people may have gotten a letter, it does not mean they are getting any further payment.
What it does mean apparently is that you are included in the review, which is happening at the moment. Each account is being looked at separately and examined to see if they are entitled to a payment.
(One would have thought that this process would have been conducted at an earlier stage when they sent the cheque)
I was told that people would be contacted in July or August.
The advice from Brendan about the three criteria seems to be the best way of establishing the position.
The spreadsheet provided by another user here seems to be a quick way to make the calculation.
I'm pretty sure Brendan chose Karens case as the one to take to the FSPO as it was bog standard, no arrears and had no special or complex circumstances so that it would be very hard for AIB to argue it should not apply to the entire cohort.I just called the helpline and they said the Ombudsman made the decision on one case (Karen) which had very complex issues, I would really like to get some form of understanding of what these complex issues were to get a better view would these apply in other cases.
Thanks both, yes I received the letter and 1,615, and I tick all of the above boxes. No arrears, no special circumstances. Yes my concern would be they attempt some convoluted reason as to why certain cases are not in scope, time will tell.Gunner is correct.
Karen was chosen as she was so simple and therefore a successful complaint would apply to everyone else in the cohort.
They have made a provision for €300m and I think that they have said that 5,907 people are affected.
The only complex issues are people who deserve more than Karen because they suffered more due to arrears, loss of their home, etc.
But if anyone has the following circumstances, they should be in the group:
Started on a fixed rate
Had clause 3.2 in their contract
Came out of the fixed rate after October 2008
And were not offered a tracker rate.
If you received €1,615, it strongly indicates that you were in that group. I don't think that they paid the €1,615 for anything else.
AIB has handled this extremely badly and have tried to escape from paying out. So maybe they will try another trick on some customers.
The Ombudsman would be annoyed with any messing and stupid as they are, AIB must realise this.
Brendan
So the helpline has probably been told not to tell people anything other than they are in the review.
Brendan
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?