Thanks Thirsty. So they are available to take phone calls from people/executors etc. Is their phone number a direct line or do I just go through customer services? Can you fax them letters?
+!Yes they do.
I got what was needed eventually, but I found Bank of Ireland more helpful & efficient.
Can't comment on other banks.
Edit to add: if you are an executor, don't do anything on the phone. Tedious though it might be do everything by letter so you have an audit-able paper trail.
+!
They wont deal with you by fone on any estate detail for data protection etc other reasons so it will only be generic.
Like wise with emails.
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