Cancellations
What about cancellation charges? Can the guest be charged where he does not turn up on the appointed day or cancels the reservation at an hour’s notice? This will depend on whether the guest was informed at the time of making the reservation or, at the time of the confirmation of his booking, that there would be a cancellation charge.
As there is no industry standard regarding cancellation charges, the guest cannot be deemed to have known that he would be charged for a cancellation or no-show. If a hotel wishes to charge a guest in these circumstances, the hotel should state the cancellation charges applicable in the information made available to guests before they make a reservation. The charges must be reasonable and proportionate to the loss likely to be suffered by the hotel due to the cancellation.
Where the guest is only informed of the cancellation charges and other restrictions (such as no pets, no dinner on Sunday etc.) at the time the reservation is confirmed to the guest, the guest must be given the opportunity to cancel the contract without charge within a reasonable time if he does not agree to the conditions or restrictions.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?