My dad's CU have set up a new banking app but there seems to be a lot of issues with it. It has to be downloaded on a smart phone (which he doesn't have and it can't be used on a tablet). It's also linked to the online banking log in (ie logging in through a browser). So if he wants to log in to his accounts on Firefox he has to approve the log in each time via an authentication request on the smartphone app. Is there any way that we could ask the Credit Union to change this as it's not feasible for him and I'm guessing other people of a similar vintage to bank online this way? I have been on to help desk who said they'll have to post him out an authentication code each time he logs on. It just seems silly to have taken away online banking altogether in favour of the app.