I would maintain that the name itself was misleading. If was not reverting to the pre discount rate,
Ring the Relationship Manager back if you can. I record all calls. It helps to have the calls on the record...My case was frozen by the FSO to into the review, Ulster Bank will not confirm if my case is impacted or not. I can only presume the consider it not impacted due the zero communication from them. Of course until they tell me I am not impacted I cannot reopen the case with the ombudsman. It is absolutely disgusting what the banks are doing. They could have told me a year ago if i was not impacted and I could have gone back to the Ombudsman. I have wasted so much time complaining to Ulster Bank, another call this morning from a number that rings once and hangs up straight away ( a google search shows it's Ulster Bank relationship manager ) so they can put on record that they tried to call me back. Really, really sick of it all at this stage.
I am astonished that none of the banks has commented on the cohorts deemed not impacted.
I don't think that the Minister commented on this either.
The lenders have been generally ok with the people whom they consider to be impacted. They have got the right rate and they are working through the refunds.
But in December, there will be loads of people in the media again saying that they haven't heard from their bank.
Brendan
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