I was one month's payment in arrears (70 euro) with Eircom over a 2 month period and they disconnected my line.
I then went with UPC and left it alone for about 3 weeks - then sent a letter to cancel my contract which I had thought was already cancelled because they cut my broadband and phone line.
I rang them up a month later and was told that I sent the cancellation letter to the wrong addres - as I sent it to the place where they receive the cheques and that I would need to properly cancel . They also said that they were still charging me for the phone line rental , BB rental and Call package - whilst they had me disconnected as they were still providing the service even though I was not able to use it. Alongside that I also got told that I had to pay the 30 day notice..
JOKE!
We are with Eircom as well and enquired about cancelling BB + LL and they told us it would cost us € 103 , as we were in contract .
However they say we have a contract , but we signed absolutely nothing .
How did you apply for the broadband product? Ask them to provide you with a copy of all T&Cs.
Leo
??? not eircom decision.One I no longer have the requirement for broadband so why am I being charged for 30 days
We applied over the phone
Eircom claims they sent me out a letter 2 years ago specifying their new contract terms requiring 30 day notification. ... They are also claiming after they allegedly sent me this notification I had 30 days to leave Eircom if I didn't agree with the new terms and because I didn't leave I was in agreement with their new terms.
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