Had a fun evening last night, spent ages on the phone talking with Meena (sp?) in India trying to sort out some issues I was having with my 3 broadband (and I'd like to compliment her, she stayed beyond the end of her shift -I only knew that because I asked what time she was working to, she hadn't volunteered it - to help me and was nothing but pleasant and helpful), finally got that one sorted and then a short while later started noticing an issue with connectivity ... again.... rang back again - didn't catch the guys name - and he checked if there were any known issues in the area. He said that there was a problem and that is was being worked on. It seems that there is an upgrade underway and that caused issues last night.