Wrong forum 3 Broadband Issue

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brigadear

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Hello, just looking for advice here or has anyone experienced anything similar. I was with UPC broadband and moved house but engineer told me that they couldnt get broadband in my estate so I had to get a new provider. So I went with 3 Broadband as part of the 14 day trial. Now it appears the UPC can be got in my estate, so I have decided to go back to UPC, as 3 is slower anyway and I was happy with UPC. I decided to call 3 this morning and inform that I was not taking up the option of continuing with their service, as I am still within the 14 day period, and they told me I have to pay 360 euros cancelling fee. When I signed up this was not mentioned, I was only told that if I cancelled within the 14 day period I would have to pay for postage returns. I also looked through the terms and conditions and there is no mention of 360 euro cancellation fee.
 
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