[broken link removed]
Check section 4.6 of the above PDF for full details.
Whoever told you that you had to pay to cancel within your 14 day cooling off period should be reported as that's shocking customer service. Just be sure to get the modem/packaging/etc back within the time period and to follow the 'requirements' to the letter.
The scary thing is that in the grand scheme of things that Comreg are failing to act on (or incapable of acting on), this actually ranks fairly low.Comreg?.. well, personally I wouldn't hold out much hope of them doing anything...
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