The Revenue are rascals for this. When I ring them on their landline they often refuse to put me through & tell me to ring a lo-call number.
The Revenue are rascals for this. When I ring them on their landline they often refuse to put me through & tell me to ring a lo-call number.
They use your caller ID to try identify where you are calling from and automatically put you through to the relevant local office or when one office is very busy automatically put you through to the closest least busy office.
While I appreciate that things are changing in the telecom market, I'd like to see some hard data on how many people have packages before suggesting widespread change.Nowadays, almost everyone buys mobile minutes in bulk in addition to having home phones with prepaid local and national calls.
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Companies should note that 1850 and 1890 numbers were brought in back in the days when someone in Galway having to call a Dublin office would be seriously out of pocket if they dialed a landline. This is no longer the case for the vast majority of people.
That's not my experience. When I or my staff ring Dundalk Revenue
T
NTL Freephone: Use 01 2458600 instead of 1800 321321
...or Corporation Tax, or Employer's PAYE, or CGT, or Gift/Inheritance Tax - all of which are dealt with by different depts within Dundalk Tax OfficeIf you ring Dundalk office directly it would be a given that you would be looking to speak to someone about an income tax or VAT issue
...or Cavan/Monaghan, ditto...relating to a customer from the Louth area.
...a system that is presumably useless for all calls received from mobiles?Companies with good CRM solutions will use your caller id to pull your records before you get to a live person or someone like ESB faults can use it to connect you to the relevant regional network office.
When would it make sense to use an 01- number instead of a freefone 1800- number?
You can now - I just tried it. They've all gone home (not surprisingly), but there is no problem with getting through from a mobile.For the NTL/UPC example, you couldn't actually dial that 1800 number from a mobile.
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