Besides these disgraceful charges for 11811 calls I feel it is dreadful that Government departments are using 1890 numbers. If people are not aware that they can look for a landline number (usually well buried on sites and also hidden behind the 'if you are calling from abroad' phrase) they can spend a lot of money usually listening to very loud dreadful music while on hold. It pays to always check
www.saynoto1890.com or check out the 'Contact Us' options on each site before ringing companies.
The 11811 charges have been going on for years and the most disgraceful aspect of it is when they so helpfully (not) ask 'if you would like them to connect you' and thus ensure the high charges continue on the call.
Rant over for tonight