williamburke
Registered User
- Messages
- 23
I'm interest to know of other RaboDirect customers experiences with the online savings account and their Digipass.
I first saw a Digipass four years ago. A friend living in the Netherlands used one to access his Abn Amro account online. It seemed advanced and a great security device.
However, I realise now what a gimmick it is, and a nuisance that seems to be of no benefit to the customer.
I open my RaboDirect Online Savings Account about 18 months ago, and received my Digipass. With other online accounts I access them at work and at home. However, unless you carry the Digipass with you, it's going to be an either/or situation.
I've only made two lodgements to the account, and check the balance a few times.
On Thursday morning I brought the Digipass into work so that I could make a transfer online from my regular bank account to my RaboDirect account. However, when I pressed the orange button the LCD panel remained blank. I tried a number of times but it remaind dead. A little after 9am I filled an online customer query form telling them of my problem and asking them to phone me.
It was 4pm before they contacted me! They then e-mailed me a .pdf form to fill up and fax in, to have a new Digipass mailed out. Neither of the two options to describe the reason for a new Digipass were appropriate to describe the reason why I needed a new one. The form asked for a User Number which I can only assume was the Customer Number. And not only that, despite being told to fax in the form, it's didn't have a fax number on it!
My experience of RaboDirect's technology is that it's blocked me from accessing my account, and when it comes to getting around this, I need to hand write a form, and used dated technology, ie fax machine, to send it in. And phone them again to get the fax number.
I'm flummoxed! When my ACC (ie RaboBank) SSIA matures I won't be leaving it in their accounts for too long.
On the bright side, I did a quick check on this site to discover that the Northern Rock Demand Online Account APR is 15% higher than the APR offered by RaboDirect. So when my new Digipass arrives, instead of using it to lodge money, I'll be using it to close the account and move the balance to Northern Rock.
I'm all in favour of loyalty to banks, so that they are equally loyal to their customers.
I first saw a Digipass four years ago. A friend living in the Netherlands used one to access his Abn Amro account online. It seemed advanced and a great security device.
However, I realise now what a gimmick it is, and a nuisance that seems to be of no benefit to the customer.
I open my RaboDirect Online Savings Account about 18 months ago, and received my Digipass. With other online accounts I access them at work and at home. However, unless you carry the Digipass with you, it's going to be an either/or situation.
I've only made two lodgements to the account, and check the balance a few times.
On Thursday morning I brought the Digipass into work so that I could make a transfer online from my regular bank account to my RaboDirect account. However, when I pressed the orange button the LCD panel remained blank. I tried a number of times but it remaind dead. A little after 9am I filled an online customer query form telling them of my problem and asking them to phone me.
It was 4pm before they contacted me! They then e-mailed me a .pdf form to fill up and fax in, to have a new Digipass mailed out. Neither of the two options to describe the reason for a new Digipass were appropriate to describe the reason why I needed a new one. The form asked for a User Number which I can only assume was the Customer Number. And not only that, despite being told to fax in the form, it's didn't have a fax number on it!
My experience of RaboDirect's technology is that it's blocked me from accessing my account, and when it comes to getting around this, I need to hand write a form, and used dated technology, ie fax machine, to send it in. And phone them again to get the fax number.
I'm flummoxed! When my ACC (ie RaboBank) SSIA matures I won't be leaving it in their accounts for too long.
On the bright side, I did a quick check on this site to discover that the Northern Rock Demand Online Account APR is 15% higher than the APR offered by RaboDirect. So when my new Digipass arrives, instead of using it to lodge money, I'll be using it to close the account and move the balance to Northern Rock.
I'm all in favour of loyalty to banks, so that they are equally loyal to their customers.