LoanStressed
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I took out a personal loan of 35k in 2009 with monthly repayments of 556 over 7 years. In July 2011 I was let go from my job. I continued to pay off the loan at the above rate until December 2012 when it was no longer feasable to do this.
I contacted ulster bank and asked to restructure my loan. They put me on a 6 month financial assistance plan which reduced the payments to a manageable 415 per month.
In April 2012 I started an intern-ship which seen my social welfare payment rise by €50 per week. I contacted UB again to advise of my situation and that after the 9 month intern-ship I was being taken on full time. By January 2013 I was in full time employment again and contacted UB to restructure the loan.
They then advised that I would need 3 months proof of wages so the loan had a temporary payment plan of €400 on it. In April 2013 I again contacted them to restructure now having 3 months of wages. What follows between then and now is a serious of dealings with incompetent members of staff in both their collections and complaints department.
Within the past month alone I have failed to receive 6 call backs, 3 from the collections department (the ones that I make an appointment to get so I can proceed with a restructure) and from the complaints department that I try to contact every time I don't get the call back from the collections department.
In between all of this I have been lied to on almost every phone call, ive been hung up on, I have taken time of work for the above phone calls that never happen and have been given conflicting information not to mention it takes on average 15 minutes for me to get through to them then another 5-10 minutes while they go read the notes on my account (clearly showing how much contact ive had with these people)
I am now so stressed and tired with dealing with these cretins I really don't know what to do. I just want to restructure the loan so I can pay back what I owe and get on with my life.
Im sorry that this is such a long post/rant (it could have been much longer had i posted all of the F**k ups they have made over the past year) and thanks for reading this far if you have.
So im basically stuck in limbo here, the collections people need to call me to go over my income/expenditure and have the forms sent out to me, but because they dont call me I cant move foward.
Can anyone give me advice on what I am supposed to do next?
I contacted ulster bank and asked to restructure my loan. They put me on a 6 month financial assistance plan which reduced the payments to a manageable 415 per month.
In April 2012 I started an intern-ship which seen my social welfare payment rise by €50 per week. I contacted UB again to advise of my situation and that after the 9 month intern-ship I was being taken on full time. By January 2013 I was in full time employment again and contacted UB to restructure the loan.
They then advised that I would need 3 months proof of wages so the loan had a temporary payment plan of €400 on it. In April 2013 I again contacted them to restructure now having 3 months of wages. What follows between then and now is a serious of dealings with incompetent members of staff in both their collections and complaints department.
Within the past month alone I have failed to receive 6 call backs, 3 from the collections department (the ones that I make an appointment to get so I can proceed with a restructure) and from the complaints department that I try to contact every time I don't get the call back from the collections department.
In between all of this I have been lied to on almost every phone call, ive been hung up on, I have taken time of work for the above phone calls that never happen and have been given conflicting information not to mention it takes on average 15 minutes for me to get through to them then another 5-10 minutes while they go read the notes on my account (clearly showing how much contact ive had with these people)
I am now so stressed and tired with dealing with these cretins I really don't know what to do. I just want to restructure the loan so I can pay back what I owe and get on with my life.
Im sorry that this is such a long post/rant (it could have been much longer had i posted all of the F**k ups they have made over the past year) and thanks for reading this far if you have.
So im basically stuck in limbo here, the collections people need to call me to go over my income/expenditure and have the forms sent out to me, but because they dont call me I cant move foward.
Can anyone give me advice on what I am supposed to do next?