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If ECB was 4%, where is the Bank getting a 1.74% margin from that table ? I can see the 1.5%.

Thanks Brendan, that makes sense

Under Section 1.1.3 of Appendix B to the Central Bank's Principles of Redress, impacted customers are to have the option of receiving direct payments in respect of Adjusted Amounts as opposed to Adjusted Amounts being set off against the balance of their mortgage accounts. Under the FSPO...

Great thanks Brendan

Bit of a philosophical question but are the 300 inside or outside the TME?

I just called and was told the same thing.

Thanks Brendan. My understanding is the cash payment is redress based on the difference between what you actually paid from the date you broke to what you would have paid had you been on the tracker. Can you please clarify how the 'reduced mortgage balance' is calculated? It's straight forward...

Thanks Brendan. I understood from previous cases that where a customer broke from a fixed rate the tracker would be applied from the date the fixed rate term would have ended had they not broken. Is it the case here that the tracker rate will be applied from the date of the break? If so then as...

Great news Brendan and well done. Any indication whether the Bank will deduct the amount saved by those who broke off the fixed to a lower variable within the 12 week period ? Thanks

Me too.

Well said

Well done Brendan for all of your considerable efforts. It is a damning indictment of how the Bank has behaved that it took a Complaint from a customer that was essentially drafted by you using all of your knowledge to even to get us to this point. I am sure people will want to see what their...

Haha, Amen to that.

Fantastic news and well done Brendan and all involved. The mood music from the Bank indicates that some version of Scenario B above is likely, as Brendan suggests.

Agreed, thanks again Brendan.

Some useful guidance for national courts and reference to promotional material provided by the lender in the below

Submitted July 2018. Rejected May 2019

Thanks Brendan. As an FYI I submitted this letter that I received in September 2007 to the Panel on the basis it was consistent with my claim that the appropriate tracker margin on my account was 1.1%. The Panel ignored the letter but gave consideration to the follow up call I had with the Bank...

Hi Brendan and all Attached is a letter I sent to the Central bank to complain about the delay in getting a decision on my appeal (200+ business days) which I consider was a breach of the Panel Rules. Attached to the letter is the chronology of interactions I had with the Panel over the 200...

Hi Brendan and all Attached is the response letter I received after almost 200+ Business Days since I submitted my appeal in July 2018 (I have a letter I sent to the Central Bank with a detailed chronology which might be more useful on the separate thread on timeline). I did not use Brendan's...